Contact The Bike Chain

The Small Print

About Us

The Bike Chain are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the Contact Us page.

Our Contact details:
The Bike Chain
30 Rodney Street
Edinburgh
Scotland
EH7 4EA
United Kingdom

Phone: 0131 557-2801
Email: shop@thebikechain.co.uk or thebikechain@googlewave.com

Our VAT Registration Number is 905 2028 60

Our Company Registration number is SC321763 - We are registered in Scotland, United Kingdom.

Our registered address is:
TBC Adventure LTD T/A The Bike Chain
30 Rodney Street
Edinburgh
EH7 4EA
UK

Your Rights

TBC Adventure Ltd. trading as The Bike Chain (hereafter referred to as The Bike Chain) is a UK based company and complies with UK consumer law including that defined by the The Consumer Protection (Distance Selling) Regulations 2000. This means that you can shop with The Bike Chain with total confidence.
Our Company Registration number is SC321763

Our Terms and Conditions do not affect your statutory rights.

 

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment via the Iridium Secure online payment system. It will authorize us to debit the amount of your purchase.  It also helps you be secure on line as it uses the lastest 3D Secure system.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling - Free to the UK

Goods are usually dispatched within 48 hours. If an item is out of stock we will notify you to give you an idea of expected delivery dates so make sure you leave us your telephone number! We are a bike shop with real humans who like to speak so we make an effort to make sure you are kept informed at all times.

If for some reason the item has become out of stock or there is a problem then we will call you as soon as we can to inform you. Please bear in mind some items may take a little longer than others. We will do our best to make sure you are happy with any waiting times and we will do everything in our power to minimise them!

Back Orders and Pre Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

From time to time we will list new stock items in advance of them being available for shipping.  This is so you can do some research on the new items and we can show you shiny things before they are available. The intention is that you can Pre Order them so you have a secured order for the item as generally any new item will be in short supply initially. If in any doubt at all then please once again get in touch with us to explain and provide more details. 

Tax Charges

For orders made from the UK 20% VAT is added/included where applicable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Privacy Policy

The Bike Chain do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Accuracy of Information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues and where necessary our own photography and often our own descriptions of the products. Although it is our aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product in accordance with our Shipping and Returns policy.

If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. 

The Bike Chain disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

 

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